Is a deposit required when booking?
A 50% deposit of the total room cost including taxes is required to secure your reservation. For bookings during the Christmas and New Year’s holiday period, 100% payment of the reservation amount is required.

 Is there a cancellation policy?
Cancellations made 14 days or more prior to arrival date, a 50% cancellation fee applies. Cancellations made 13 days or less prior to arrival date, 100% penalty. There are no refunds or credits issued for early checkouts.
For reservations during the period of Christmas and New Year, no refund will be done in case of cancellations or changes

 How do I get to Chiquila?
The closest airport is Cancun International Airport.Chiquila is located 139 kilometers from the airport, approximately a 2  hour drive. We can arrange a private driver service for your convenience, offering one way or round trip transportation. You can also select from different official local taxi services at the airport, or Public Bus transportation like: ADO, MAYAB.

Whale Shark Tours 
Only on summer season from early June to September, is an “Adventure of Lifetime”, it can be alongday  chasing the  Whale Sharks  in the Ocean as far as 100 miles from shore. Price is $ 100.00 USD per Person, advance reservation is recommended. 
 Holbox, Pajaros, Passion Islands & “Yalahao Cenote” Spring Water Tours.
We can arrange a private boat & driver service for your convenience,pricefluctuate per season, generally is   $35.00 USD per Person. Advance reservation is recommended.
What climate can I expect in Chiquila?
Temperatures range from 24°C to 36°C, making it perfect for your days at the beach. The cooler times of the year correlate with the Northern hemisphere Winter time.
Due to our natural environment located amidstthemayan jungle we recommend you to apply Mosquito repellent at any time of the day. In the rooms, we offer organic natural mosquito repellent for guests.